Better Communication for Community Managers

Community association managers communicate all day.

You answer questions, explain decisions, manage expectations, deliver difficult news, face conflict and respond to volatile situations.

Powerful and impactful communication is not only about choosing the right words. It is about what is happening inside you.

When you deal with the above scenarios, are you staying calm, thinking clearly, and responding under pressure professionally?

Communication Training Built for Real Work

Most communication problems in community association management are not caused by a lack of information.

They happen when people feel ignored, threatened, confused, embarrassed or angry.

A routine email turns into an argument.

Something said at a board meeting becomes a personal attack.

A simple request transforms into a test of boundaries and authority.

Is this how it was always meant to be in community association management?

I don’t think so.

In fact, I know it wasn’t supposed to be this way.

So, what can be done to correct this?

The simple answer is: Training.

However, I’m not talking about training that goes through the bureaucratic and institutionalized process of development to create a “one-size-fits-all” approach to the managers problems, because that doesn’t exist.

No, it must be training that meets the community manager where he or she is and transforms them internally to handle difficult situations in a way that they could not have imagined a year earlier.

What Community Managers Can Develop